Shipping & Returns
Shipping & Backorder Policy
Paint Bull ships via UPS or USPS. The rate charged for shipping is based on the dollar amount of your order. Before the final checkout page, shipping will be calculated and orders can be cancelled at that time. Orders placed before noon (EST) will ship that business day. If an item is not in stock, the customer will be notified by phone and given the option to hold or ship the remainder of their order. If the remainder of the order is shipped, the backordered item will ship immediately upon arrival with no additional shipping charges.
Paint Bull’s ground shipping charges for the Continental US are calculated according to the total of your order.
$0 to $50 = $9.95
$51 to $100 = $12.95
$101 to $200 = $15.95
$201 to $274 = $18.95
Free ground shipping for all orders over $275 in the Continental US.
International and Outside of the Continental US Orders will incur additional shipping charges.
Free shipping does not apply for International customers or customers outside of the Continental US. For orders over $275 outside of the Continental US, Paint Bull will credit the normal US shipping charge.
Shipping charges for orders outside the Continental US are determined by items ordered, weight, size, and destination, and are determined on an individual basis. You may call for a quote on shipping charges before the order is placed.
The recipient is responsible for any taxes, duties, or brokerage fees.
Return & Exchange Policy
Special orders cannot be returned. Pre-mixed Paints are considered special orders and cannot be returned. Paint Bull assumes no liability for color match with Pre-mixed paints. Paint Sets or individual Paint toners cannot be returned unless it is a Paint Bull error. Regular orders can be returned within 14 day of delivery in their original packaging and in unused condition. Please notify us by phone or email before the return. The customer is responsible for return shipping charges unless it is a Paint Bull error. Paint Bull reserves the right to not accept a return. Returned items will require a 15% re-stocking fee. While our policies are firm, we will do everything we can do to make sure your experience with Paint Bull is positive.